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Hey Clearml Team, We Created An Account, Setup Our Data Pipeline, And Now We Can'T Get Back In. Nothing Is In The Project. Can Someone From Support Reach Out To Help?

Hey ClearML team,

We created an account, setup our data pipeline, and now we can't get back in. Nothing is in the project. Can someone from support reach out to help?

  
  
Posted one year ago
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Answers 7


We created an account, setup our data pipeline, and now we can't get back in. Nothing is in the project. Can someone from support reach out to help?

Hi @<1545216077846286336:profile|DistraughtSquirrel81>
You mean in the SaaS? (app.clearml.ml) or is it a local installation?
If this is the SaaS, could it be the data is on a different workspace ? (you can switch workspace and refresh the page)

  
  
Posted one year ago

Thanks Martin, sooner the better as we have a launch next week.....

  
  
Posted one year ago

I did

  
  
Posted one year ago

@<1523701205467926528:profile|AgitatedDove14> In the Saas

We started with free. Then I upgraded to pro on what I thought was our company account but I couldn't find anything. I tried all of our google emails, I tried Github, tried using the password reset on just the email login. Nothing. Then I refreshed the page and logged in with google (which it accepted) but all of the work we spent the last week doing was gone. Project folder was wiped out entirely.

  
  
Posted one year ago

@<1545216077846286336:profile|DistraughtSquirrel81> shoot an email to "support@clear.ml" and provide all the information you can on the "lost account" (i.e. the one you had the data on), this means email account that created it (or your colleagues emails), and any other information that might help to locate it.

  
  
Posted one year ago

For visibility, after close inspection of API calls it turns out there was no work against the saas server, hence no data

  
  
Posted one year ago

I'll make sure they get back to you

  
  
Posted one year ago
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