Hi CluelessFlamingo93 , I think you can also control the agent sampling rate (to sample queue every 10 or 20 seconds instead of 5 for example)
not sure what that means to be honest CostlyOstrich36
CostlyOstrich36 After discussing with my TL, we think the plan we are subscribed to might not be for us, can you point me to a person who we can have a meeting with and advice us the best plan for my team?
Hi CluelessFlamingo93 , I would suggest leaving your details here:
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