Hi CluelessFlamingo93 , I would suggest leaving your details here:
None
CostlyOstrich36 After discussing with my TL, we think the plan we are subscribed to might not be for us, can you point me to a person who we can have a meeting with and advice us the best plan for my team?
Hi CluelessFlamingo93 , I think you can also control the agent sampling rate (to sample queue every 10 or 20 seconds instead of 5 for example)
not sure what that means to be honest CostlyOstrich36