They ask if we need to open ports to gain the remote access

we are using the ClearML hosted server

I will check. Can you describe a bit what is the issue related to? I will talk to my network provider in an attempt to fix it on their side....

The communication is done via HTTPS so relevant ports should be open.

Did you try with a hotspot connection from your phone?

Hi @<1586890686492315648:profile|HugeSeagull85> , are you using a self hosted or the community server?

Yes. They are trying to understand ot. Thanks a lot!! 🙏 🙏

Then indeed it looks like a network/provider issue

It seems like a networking issue on your side. ClearML isn't blocking anything. Most likely unrelated to connection speed but to DNS or something related.

What if you connect using your phone hotspot or another provider?

Is it hosted by you or is it app.clear.ml ?

Yes, works well with the hotspot