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Answered
Trying To Add Someone To My Workspace And We Keep Getting A Cannot Resolve Link Destination

Trying to add someone to my workspace and we keep getting a cannot resolve link destination

  
  
Posted one year ago
Votes Newest

Answers 21


Hi @<1533257411639382016:profile|RobustRat47> , can you please add a screenshot of what you're getting?

  
  
Posted one year ago

great

  
  
Posted one year ago

Can you please open developer tools (F12) and see what is returned in network when you try to do this?

  
  
Posted one year ago

we've have there issues before when the user signs up using their github and personal email

  
  
Posted one year ago

Oh, can you please do the same with developer tools when user tries to accept?

  
  
Posted one year ago

Strange, maybe @<1523703436166565888:profile|DeterminedCrab71> might have an idea

  
  
Posted one year ago

A 200 response comes back after calling GET to the invite link

  
  
Posted one year ago

then when the users clicks accept the above message is returned

  
  
Posted one year ago

can you make sure in users table you can see the pending invite?
and on the invited account you see the invite under the user menu (top right corner)?

  
  
Posted one year ago

Hi @<1533257411639382016:profile|RobustRat47> can you make sure the invite mail and the signup mail are the same?

  
  
Posted one year ago

on my account
image

  
  
Posted one year ago

the user is using GitHub to sign in the ClearML. We've had this issue before with another user

  
  
Posted one year ago

User already in company, emails don't match or invalid user ID:
  
  
Posted one year ago

there's no invite under the user menu for invited account

  
  
Posted one year ago

when login.join_company is called

  
  
Posted one year ago

They are the same

  
  
Posted one year ago

@<1533257411639382016:profile|RobustRat47> I was told that Github accounts are private by default, and won't pass the user's email to the newly created user in clear.ml
I'm not sure if logging in with a different provider like google will update the clear.ml user email, but it's worth a try to logout and login again with another SSO provider

  
  
Posted one year ago

thanks, this issue might be related to github login, we're investigating

  
  
Posted one year ago

thanks... we had this earlier in the year as well 🙂

  
  
Posted one year ago

It worked thank you 🙂

  
  
Posted one year ago

image

  
  
Posted one year ago
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21 Answers
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