Hi, I Have A Free Account. Two Days Ago Received A Notification Stating That I Had Exceeded My Metrics Quota. In Response, I Deleted Several Projects And Experiments. I Understand That Usage Data Is Updated Daily. However, Even Yesterday And Today, My Qu

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Hi,

I have a free account. Two days ago received a notification stating that I had exceeded my metrics quota. In response, I deleted several projects and experiments. I understand that usage data is updated daily. However, even yesterday and today, my quota appears unchanged.

I've email the support team @ClearML (support@clear.ml) but got no reply (not even an automated email which conforms that the email had been received).

Could you please assist me with resolving this issue as soon as possible?

Thank you,
Mor Zahavi

  				
Posted 
	2 days ago

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					CrabbyParrot75
				
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Hi @<1750327614469312512:profile|CrabbyParrot75> , this is because you are still above the usage limit. I suggest deleting more experiments, especially those with a lot of metrics/logs.

Another option is upgrading to PRO, you will get 20% more storage for free and you won't be blocked once you reach that limit, only pay for the extra usage.

I also checked with the guys and it looks like your email was filtered into spam for some reason. They'll look deeper into it to avoid emails being moved to spam.

  				
Posted 
	2 days ago

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					CostlyOstrich36
				
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@<1750327614469312512:profile|CrabbyParrot75> - can you add your workspace id?

  				
Posted 
	one day ago

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					CumbersomeCormorant74
				
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one day ago